Water leaks

As a property owner, it is crucial to address water leaks promptly to prevent water loss and potential damage. You are responsible for all water recorded on your water meter, including any lost due to leaks, and for the pipes and fittings connected to the meter on your property.

Common sources of water leaks

Water leaks can be visible or hidden and may occur in various places, including:

  • underground pipes
  • walls
  • toilets
  • taps
  • pools

Signs of a leak might include wet patches on your property or an unexpected increase in your water bill.

How to check for water leaks

  1. Monitor your water meter
    1.  Regularly check your water meter to detect any unusual changes in water usage.
  2. Perform a leak test:
    1. Turn off all taps and water-using appliances in and around your property.
    2. Ensure toilets are not used.
    3. Take a reading of your water meter.
    4. If the dials are moving, a leak might be present. If they are not moving, there could still be a slow leak.
    5. Avoid using any water for at least one hour (or longer if possible), then take another reading. If the meter reading has changed, a leak may be present.
  3. Check specific areas:
  • Toilets: add 2-3 drops of food coloring into the toilet cistern and check if the color appears in the bowl. Flush the toilet to clear the food colouring.
  • Irrigation system: ensure it is not leaking or programmed to run more often than needed.
  • Swimming pool: check for leaks and ensure it is not being automatically topped up from the town water supply.
  • Fridge or hot water system: inspect for any signs of leaks.

What to do if you find a leak

Leaks on your property

If you find or suspect a concealed leak on your property, contact a licensed plumber to locate and repair it.

Leaks at the meter

  • Soggy ground with no meter movement: If water is filling the meter box or the ground around it is soggy and the meter is not moving, the leak might be in our infrastructure. Call us at [Your Contact Number] to report it.
  • Soggy ground with meter movement: If the meter is ticking while no appliances are in use, check the meter tail for leaks. If you find any, call us on 1300 676 243. For leaks from a fitting attached to the meter tail, contact a licensed plumber.

Preventing water leaks

To avoid leaks and save water and money, follow these guidelines:

  • Avoid planting large trees: don't plant large trees above pipes and mains as their roots can damage the pipes.
  • Regular pool checks: inspect your pool frequently for cracks and signs of leaks.
  • Maintain your irrigation system: make sure it is in good working condition.
  • Handle taps gently: turn taps off gently to prolong the lifespan of washers.
  • Address water hammering: if you experience water hammering, consider installing water hammer arrestors to reduce shock and extend pipe life.
  • Use licensed professionals: always hire a licensed professional for building and renovation work.

By taking these steps, you can effectively manage and prevent water leaks, safeguarding both your property and your wallet.

 

 

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