Supply interruptions

An interruption in your water service may be due to planned or unplanned works such as hydrant repair or water leak or water projects.

We will let you know when interruptions are occurring. We will do this by door knocking or writing a letter to residents, social media and the website (Announcements alert at top of website pages).

Planned water outages

Useful preparations for a water shutdown include:

• placing drinking water in your fridge
• filling a tub or bucket with water to use for toilet flushing and then pouring water from the bucket into your toilet bowl after use and only flushing when absolutely necessary
• using anti-bacterial hand sanitiser for hand washing

Water discolouration following a water interruption

In some instances, your water may become discoloured after a water interruption. This can be due to air and debris entering the pipes.

If you have discoloured water, we recommend:

• Don't drink discoloured water.
• Run cool water from the tap furthest from the water meter for several minutes until the water runs clear (this may be take 15 minutes so you may like to save the water and put it on your garden). Do this before any other water-using device is operated.
• Don't run hot water until you have flushed out your taps.
• Avoid washing laundry until the taps have been flushed so you don’t risk staining your clothes.
• Discard any ice cubes that were automatically produced in your fridge or freezer during the water interruption or when the water was discoloured.

If the water is still dirty 10 minutes after you have completed the above activities, call us on 1300 676 243 or the after hours number as we may need to investigate further.